Privacy Policy

Effective Date: June 28, 2026

Dr. Franks (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information the Dr. Franks website at drfranks.com (the “Site”) collects, how we use it, and the choices you have. By using the Site, you agree to the practices described below.

What this policy covers — and what it doesn’t

This policy covers the Dr. Franks marketing and informational Site. It does not cover the Hydreight Platform at book.drfranks.com, where any consultation, prescription, payment, or fulfillment takes place. Hydreight is a separate company with its own privacy practices; please review Hydreight’s privacy policy before using that platform.

Information we collect

When you visit the Site, we may automatically collect:

• Standard server log information: IP address, browser type and version, operating system, referring URL, pages visited, timestamps, and approximate location (city / region inferred from IP);
• Device information: screen size, device type, and similar technical details.

If you submit information through a form on the Site (for example, a contact request or a sign-up), we also collect what you provide — typically your name and email address, and any information you choose to include in a message.

Information we do not collect

The Dr. Franks Site does not collect, process, or store:

• Payment information (credit card numbers, billing addresses);
• Prescription or medication history;
• Health records or protected health information (PHI);
• Government identifiers (Social Security numbers, driver’s license numbers).

All of the above is handled exclusively by the Hydreight Platform under Hydreight’s own privacy and security practices. The Dr. Franks Site is not a HIPAA-covered entity for patient health data.

Analytics and tracking

We do not use third-party analytics, behavioral tracking, advertising pixels, or session-replay tools on this Site. Standard server logs are retained for security and operational purposes only.

Cookies

The Site uses a small number of cookies that are strictly necessary for basic operation. We do not use advertising or targeting cookies. See our Cookie Policy for details.

How we use information

We use information collected from the Site to:

• operate, maintain, and improve the Site;
• respond to questions or requests you submit;
• protect the Site against fraud, abuse, and security threats; and
• comply with applicable law.

Sharing information

We do not sell or rent personal information. We may share information with:

• Service providers who help operate the Site (e.g., hosting providers), under contractual obligations to protect the information;
• Hydreight, only if you choose to follow a link from the Site to the Hydreight Platform and provide information there directly — in which case Hydreight collects that information under its own policy; or
• Law enforcement or other parties, when required by law or to protect our rights.

Your privacy rights

Depending on where you live, you may have rights under US state privacy laws (for example, the California Consumer Privacy Act). These can include:

• the right to know what personal information we hold about you;
• the right to request correction or deletion;
• the right to opt out of any “sale” or “sharing” of personal information (we do not sell or share personal information for cross-context advertising);
• the right to be free from retaliation for exercising your rights.

To exercise these rights, email enquiries@drfranks.com. We may need to verify your identity before responding.

Do-not-track signals

Some browsers send a “Do Not Track” signal. Because there is no industry-wide standard for interpreting these signals, the Site does not currently respond to them. Our overall posture — no advertising, no cross-context tracking, no third-party analytics — is consistent with respecting that intent regardless.

Children’s privacy

The Site is not directed at children under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information through the Site, contact us so we can delete it.

Data security

We use reasonable administrative, technical, and physical safeguards to protect information we collect through the Site. No method of internet transmission or storage is 100% secure; we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Effective Date.” Please review periodically.

Contact

Questions about this Privacy Policy or your information? Email enquiries@drfranks.com.